Return Policy

What is your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@dreamlegacybbq.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. To be eligible, your item must also be unused and in the same condition that you received it. If any of these apply, please contact us at support@dreamlegacybbq.com with photos of wrong/damaged items, receipt or proof of purchase, and order number and we will sort that out for you.

Can I exchange an item for a different size/color?

Currently, we do not offer exchanges. If you are unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it is possible that an item you ordered was mislabeled. If that is the case, please let us know at support@dreamlegacybbq.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new one, or issue a refund!

Shipping

To return your wrong or defective product, you should mail your product to: DREAM LEGACY BBQ LLC, 2407 S. Congress Ave, Suite E #570, Austin TX 78704, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your wrong or defective item.